How Wallet Details Are Handled
Our Privacy Policy covers the details needed to run your account, including the phone number used for verification, login records, device details, wallet status, payment references, and messages sent through account help. When you choose DANA, OVO, GoPay, QRIS, bank transfer, or a virtual account, we
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use the relevant transaction reference to match the payment to your account and investigate a stalled status. We may retain records where needed for security, fraud checks, account administration, dispute handling, or legal obligations. We do not ask you to send passwords through a support message.
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Availability of account services where local law permits depends on local law, and policy requests should use the contact route shown in your account area.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.